Our past record of performance include setting up 11 call centres in 7 countries across Asia, operating 3,000 varied projects, training 600 external telesales executives ((TSEs) for our clients and helping to set up 10 external call-centres in Asia.
We believe fervently that at any time, call centres can improve performance by a minimum of 30%. However, at Teledirect, we provide an extra edge with our contribution and expertise in the following:
- Process Analysis
- Process Design
- Process Review
- Design of Training Tools
- Training Delivery
- Mystery Shopper Programmes
- Provision of TeleSmart (Teledirect’s proprietary contact management software operating currently on over 900 workstations)
- Provision of Software Development
- Data Mining & Database Administration
- Talent Support
- Overall Project Management
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