13 Nov 2009
Teledirect Opens in Indonesia
Sensing a promising opportunity in the Indonesia sales acceleration
market, PT. Teledirect Telecommerce, a subsidiary of Teledirect
Pte Ltd in Singapore, today announced the opening of their
Indonesia office in the Mega Kuningan area that is set to
help clients towards the planning and execution of rapid corporate
sales campaigns towards their business objectives....
20 Oct 2009
Teledirect Officially Open New 18,000 Sq Foot
Facility in Hong Kong
In line with the strong continued demand from financial services and logistics
for business process outsourcing (BPO), Teledirect recently celebrated the
official opening of its new 18,000 square foot call centre facility in the
district of Kowloon Bay, Hong Kong....
28 Sep 2009
A First Class Outsourced Contact Centre
While the cost of living in Singapore is constantly rising, why would anyone
want to locate a contact centre in the small island state? Teledirect is one
innovative company who sees several advantages in doing so and is now operating
Singapore's largest outsourced contact centre here....
06 Oct 2008
Dialling in to Teledirect
When Laurent Junique, the calm and soft-spoken CEO of Singapore-based
outsourced call centre Teledirect, left his home in France for Singapore 13
years ago...
02 June 2008
Let's Talk Business
Hello ... If you are communicative, helpful and keen to learn about new
products, you should consider a career in the call centre business...
05 May 2008
Junique finds his forte in telemarketing
LAURENT Junique realised his dream of becoming an entrepreneur when he launched
his business call centre services firm Teledirect Telecom-merce in 1995.
28 Apr 2008
Always The Right Call
Angie Tay has a wealth of experience in the Call Centre industry and she is a
Client Services Director at Teledirect
17 Apr 2008
Outsourced contact centre can help IT businesses
drive profits
IT COMPANIES are one of the earliest industries to use contact centres as a
delivery service method.
13 Feb 2008
TELEDIRECT NAMED TOP 100 OUTSOURCING COMPANY
GLOBALLY
Global Services lists Teledirect Telecommerce as a top 100 outsourcing company
to lead next wave of services globalisation
01 Jan 2008
Teledirect delivering profits, not just reports
REGIONAL outsourcing contact centre Teledirect Telecommerce Sdn Bhd aims to
enhance its services by providing strategic advice to clients through its
consultancy unit Teledirect Consulting.
01 Jan 2008
Teledirect sees boost from consultancy unit
TELEDIRECT Telecommerce Sdn Bhd expects up to 15 per cent profit contribution
from its new unit, Teledirect Consulting
20 Nov 2007
Executive Insights - November 2007
Is your outbound business focused enough?
12 Nov 2007
Up The Outsourcing Value Chain
In the early years of the outsourcing business, much of the processes
outsourced were those that required little expertise.
Oct 2007
Teledirect targets Vietnam, I'nesia
Teledirect, a leading regional provider of telecommerce services, is set to
expand into Indonesia and Vietnam within the next two years.
Oct 2007
Teledirect Appoints New Business Director
Teledirect Telecommerce appoints Jeffrey Manuel as Business Director for their
new consulting arm, Teledirect Consulting
Oct 2007
Teledirect Consulting
The Malaysian shared services and outsourcing industry (SSO) continues to soar,
expanding every year markedly....
Oct 2007
Teledirect Telecommerce sheds ligth on telemarketing
strategies at Thai insurance industry 2007 conference
The insurance industry in the Asia-Pacific region is growing rapidly,
encouraging players to source for innovative....
May 2007
Malaysia's first certified professional contact
centre agent programme
Teledirect Telecommerce, SMRC and LCCI signs MoU for Malaysia's FIRST Certified
Professional Contact Centre Agent Programme
May 2007
Malaysia's First Contact Center Program for Agents
Teledirect, SMRC and LCCI launch Malaysia's first contact center agent program.
May 2007
Malaysia's First Certified Professional Contact
Centre Agent Programme
Teledirect Telecommerce Sdn Bhd (Teledirect), a regional outsource contact
centre, with SMRC Learning Alliance Sdn Bhd, a wholly owned subsidiary of SEG
International (SEGi) Bhd and London Chamber of Commerce and Industry (LCCI)
International Qualifications (M) Sdn Bhd entered into a partnership to jointly
develop Malaysia's FIRST Certified Professional Contact Centre Agent Programme,
at a MoU signing ceremony held recently in Kuala Lumpur.
May 2007
Boost for contact centres
Local business process outsourcing (BPO) industry can expect to see improved
professionalism and career development potential when the Certified
Professional Contact Centre Agent programme is launched in July.
Feb 2007
More jobs for grads in telecommerce
GRADUATES will now have more job opportunities in telecommerce with a newly
formed partnership between Teledirect Telecommerce Sdn Bhd and Jobstreet.com.
June 2006
Outsourcing: Thinking Beyond the Four Walls
Think 'outsourcing' and 'IT support desk' immediately springs to mind. You
wouldn't be wrong, either: the service call centre is outsourcing's most
visible instance. But you would be mistaken if you thought it was the only
thing that the industry has to offer.
24th May 2006
Ringing up a Career
"If you are hardworking, keen to learn and enjoy helping people, then a
career in the fast-growing telecommerce industry may be just your cup of
tea."
24th Feb 2006
Teledirect Hong Kong awarded Caring Company
Organisation
"Teledirect Hong Kong Limited has just become a caring organization under
the "Caring Company 2005/06" scheme.
29th Dec 2005
Teledirect wins accolades
"Teledirect, a WPP-owned third-party regional contact centre offering
customised telecommerce solutions and consulting services has capped off the
year by winning a Gold award for Outsourced Call Centre of the Year at
Singapore Call Centre Awards 2005 and Silver for the same accolade at the
Regional Call Centre Awards 2005."
28th Nov 2005
Teledirect Singapore named "Best Outsourced Contact
Centre"
"Teledirect Pte Ltd, a regional outsourcing provider offering customised
telecommerce solutions and consulting services, adds another feature to its cap
by winning the Gold Award for the Outsourced Call Centre of the Year Category
in Singapore."
25th Sept 2005
Bringing Telecommerce into Mainstream - New Straits Times
"WHEN Frenchman Laurent Junique came to the region a decade ago, he
brought with him a business concept which was alien to the businesses community
here - telecommerce or better known as telemarketing services. It is a concept
where a company becomes the extension of another company's sales and marketing
unit to bring in more profits."
20th Aug 2005
Teledirect Telecommerce - Single Biggest Winner at CCAM Awards
2005
"Teledirect Commerce Sdn Bhd clinched a total of 11 awards at the recently
concluded Customer Relationship Management and Contact Centre Association
(CCAM) Annual Awards 2005, making it the largest number of awards bagged by a
single company."
9th Aug 2005
Making the Right Call - TheEdge
"More multinational corporations and large companies are expected to
outsource their operations to Malaysia in the coming months as the government
steps up efforts to market itself as a global outsourcing hub".
9th Aug 2005
A day in the Life of a telemarketer - TheEdge
"As you walk into Teledirect Telecommerce's call centre on the sixth floor
of the East Wing of Wisma Selangor Dredging, the scene that greets you is of
people busy on the phones".
21st July 2005
Teledirect to expand Malaysian ops - The Star
"TELEDIRECT Telecommerce, which offers customised telecommerce marketing
and consulting services, expects to add 200 seats to its Malaysian operations
to further strengthen its core business locally and globally".
20th July 2005
MALAYSIA - A
Rising Star In Outsourcing
In a recent media conference organised by Teledirect Telecommerce Sdn Bhd
15th July 2005
Teledirect tumpu segment telekomunikasi, IT (Teledirect to grow
Telecommunications and IT industries opportunities) – Berita Harian.
18th April 2005
Teledirect confident of 70pc growth in Malaysia- Business
Times
SINGAPORE-based call centre operator Teledirect Group is expecting 70 per cent
growth in its sales of services in Malaysia this year.
1st March 2005
Teledirect
Telecommerce Sdn Bhd awarded MSC status
The year 2005 marked yet another important milestone for Teledirect
Telecommerce Sdn Bhd
31th Aug 2004
CCAM Awards
"Teledirect Malaysia wins 5 awards"
29th March 2004
The
recent article on Teledirect published in Adoi Malaysia
"ADOI recently caught up with Laurent Junique, CEO of Teledirect Pte Ltd,
to find out about crucial and critical phone calls that marketeers can make to
keep their customers hooked".
15th September 2003
Teledirect Announces strategic decision to make its Kuala
Lumpur Call-Center regional and global call-center
"After the opening of our Kuala Lumpur call-center 2 years ago we felt the
conditions were right to start offering regional and global call-center support
out of Malaysia"
29th August 2003
Salesforce Optimization for B2B talk at DMAsia 2003
Laurent Junique who was the Chairman for the "Improving Contact Center
Performance" subgroup of the conference presented DMAsia.
8th July 2003
Do not call list radio 93.8 interview
Mr Junique was interviewed by Radio 93.8 this morning on the impact and
relevance of the Do Not Call Registry set-up in the U.S
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