TELEDIRECT Telecommerce, which offers customised telecommerce marketing and consulting services, expects to add 200 seats to its Malaysian operations to further strengthen its core business locally and globally, said chief executive officer Laurent Junique.
“The multi-lingual talents here allow us to capture the global market, such as Australia, New Zealand, Hong Kong, Singapore and even India,” Junique said at the company's roundtable discussion in Kuala Lumpur on Tuesday.
He added that Malaysia had a developed telecommunications technology and advanced infrastructure that acted as a platform for the telecommerce market.
The company expects its revenue and profit to grow by 70% this year, with focus on marketing its telecommerce services in Singapore and Hong Kong where most of its clients have their headquarters.
For next year, Teledirect expects revenue and profit to expand by about 30%. It aims to achieve this by further strengthening its customer base in Australia, New Zealand and Hong Kong, United States and Europe.
On the lower revenue and profit projection next year, Junique said: “ I prefer to be more conservative on our future projection.”
The company acquires about 40,000 new clients in Malaysia and about 70,000 new clients in the region every month.
To date, Teledirect has implemented over 3,000 telecommerce programmes across 20 Asian markets with over two million customers.
The company operates seven contact centres in Singapore, Malaysia, Taiwan, Thailand and Hong Kong. In addition, Teledirect also has associate companies in China and Japan. |