ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="author" content="Teledirect Telecommerce"> <meta name="keywords" content="call center malaysia, call centre malaysia, contact center malaysia. contact centre malaysia, outsourcing malaysia, call center services, call center services in singapore, call center services in malaysia, call center, call center in singapore, call center in malaysia, telemarketing, telemarketing in singapore, telemarketing in malaysia"> <meta name="robots" content="all"> <meta name="robots" content="index, follow"> <meta name="GOOGLEBOT" CONTENT="index, follow"> <meta name="revisit-after" content="1 days"> <meta name="distribution" content="Global"> <meta name="rating" content="General"> <meta content="en-US" http-equiv="content-language"> <meta name="copyright" content="Copyright &copy; Teledirect Telecommerce"> <meta name="url" content="http://www.teledirect.com.sg"> <title>Teledirect: Media Clippings</title> <link rel="stylesheet" href="teledirect.css"> <style type="text/css"> <!-- div.Section1 {page:Section1;} --> </style> <script language="JavaScript" type="text/JavaScript"> <!-- function MM_preloadImages() { //v3.0 var d=document; 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FONT-SIZE: 14pt; FONT-FAMILY: 'Trebuchet MS'"> TELEDIRECT NAMED  BEST OUTSOURCED CONTACT CENTRE IN SINGAPORE AND MORE </span></font></b></p> <p class="MsoNormal" style="TEXT-ALIGN: center" align="center"><b> <font face="Trebuchet MS" size="4"> <span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 14pt; FONT-FAMILY: 'Trebuchet MS'"> &nbsp;</span></font></b></p> <p class="MsoNormal" style="TEXT-ALIGN: center" align="center"><i> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> Teledirect wins five awards at the recent 5<sup>th</sup> Annual Singapore Call Centre Awards and 2<sup>nd</sup> Regional Call Centre Awards for 2005&nbsp; </span></font></i></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><b><font face="Arial" size="2"><span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Singapore, November 18, 2005 - Teledirect Pte Ltd (Teledirect)</span></font></b><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, a regional outsourcing provider offering customised telecommerce solutions and consulting services, adds another feature to its cap by winning the Gold Award for the <i> <span style="FONT-STYLE: italic">Outsourced Call Centre of the Year Category</span></i> in Singapore.&nbsp;&nbsp; Teledirect Singapore went on to win the regional Silver Award for <i> <span style="FONT-STYLE: italic">Outsourced Call Centre of the Year Category</span></i> competing against the best call centers from Hong Kong and Malaysia.</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> &nbsp; We are pleased with this accomplishment as it confirms our leadership not only in Singapore but in the region, said Laurent Junique, CEO of Teledirect. </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> &nbsp;Laurent added, Teledirect winning the <i> <span style="FONT-STYLE: italic">Call Centre Manager of the Year</span></i>  Silver Award is a well deserved accolade to our hardworking and talented people . </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Junique attributed the company s success to strong regional teams managing the critical balance between people, processes and infrastructure.  With a vibrant award winning team behind our operations, I am confident we are well positioned to take the company to the next level where  sales acceleration will be our core focus, Junique further stated. </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> &nbsp;The 5<sup>th</sup> Annual Singapore Call Centre Awards saw the gathering of the best contact centres in Singapore to acknowledge the important contribution of Call Centers to the economy and provide recognition to leading Call Centers and individuals who are pushing the performance envelope. </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> &nbsp;The 2<sup>nd</sup> Regional Call Centre Awards, organised through close collaboration with the Contact Centre Association of Singapore (CCAS), the Hong Kong Call Center Association (HKCCA) and the Call Center Association of Malaysia (CCAM) brought the competition to a regional level where the crème de la crème of the outsourcing industry was evaluated and showcased.</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The awards won by Teledirect that night includes:</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"><b><u> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"> A. 5th Annual Singapore Call Centre Awards 2005</span></font></u></b></p> <p class="MsoNormal" style="margin-top: 0; margin-bottom: 0"><i><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> 1. Outsourced Call Centre of the Year Category</span></font></i></p> <p class="MsoNormal" style="margin-top: 0; margin-bottom: 0"> <font face="Arial" size="2"> - Teledirect Pte Ltd, 1 Award - Gold</font> </p> <p class="MsoNormal" style="margin-top: 0; margin-bottom: 0">&nbsp;</p> <p class="MsoNormal" align="left" style="margin-top: 0; margin-bottom: 0"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><b><u><font face="Arial" size="2"><span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">B. 2nd Regional Call Centre Awards 2005</span></font></u></b></p> <p class="MsoNormal" style="TEXT-ALIGN: left; margin-top:0; margin-bottom:0"><i> <font face="Arial" size="2"> 1. Outsourced Call Centre of the Year Category</font></i></p> <p class="MsoNormal" style="TEXT-ALIGN: left; margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Teledirect Pte Ltd, 1 Award - Silver</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: left; margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Teledirect Telecommerce Sdn Bhd (AVIVA/SCB Campaign), Finalist</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: left; margin-top:0; margin-bottom:0">&nbsp; </p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><i><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">2. New Call Centre of the Year</span></font></i></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Teledirect Hong Kong Limited, Finalist</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0">&nbsp; </p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><i><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">3. Call Centre Manager of the Year</span></font></i></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Teledirect Telecommerce Sdn Bhd, Dharmanandha A/L Gunaseelan  1 Award Silver</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Earlier this year, Teledirect also clinched the following awards:</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"><b><u> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"> A. Teledirect Hong Kong Limited (Hong Kong)</span></font></u></b></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Outsourced Call Center (Under 50 seats)  1 Award  Silver</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- New Contact Center of the Year 1 Award  Silver</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0">&nbsp; </p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" color="black" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> &nbsp;</span></font><b><u><font face="Arial" color="black" size="2"><span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">B. Teledirect Telecommerce Sdn Bhd (Malaysia)</span></font></u></b></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" color="black" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> - Best Outsourced Contact Centre Professional (Below 50 seats)  3 Gold Awards</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" color="black" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> - Best Outsourced Contact Centre Professional (Above 50 seats)  3 Gold Awards</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Best Contact Centre Team Leader (below 50 seats)  2 Awards - Gold and Silver </span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Best Contact Centre Manager (above 50 seats)  1 Award  Bronze</span></font></p> <p class="MsoNormal" style="margin-top:0; margin-bottom:0"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">- Best Contact Centre Champion (above 50 seats)  1 Award  Bronze</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> According to Laurent,  Teledirect first began with 16 workstations and today, we have expanded to more than 900 workstations across the region. Starting business with just 5 clients, our clientele list now stands at 50 and the numbers continue to grow. In addition to our organic growth, a testament of our capability and expertise is evident through the winning of a total of 21 industry awards since 2004, including Best Telemarketing Center and Outsourced Call Center of the Year. </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Teledirect s list of clientele includes companies in the financial, information technology (IT) and telecommunications sectors. In line with its business focus in  Sales Acceleration , Teledirect helps companies achieve sales faster by guaranteeing to deliver more than 100 per cent sales for their clients. The company acquires between 60 000  70 000 new customers in the region on behalf of their clients every month.</span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><b><i><font face="Arial" size="2"><span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">About Teledirect</span></font></i></b></p> <p class="MsoHeader" style="TEXT-ALIGN: justify"><b><i> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> &nbsp;</span></font></i></b><i><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">Teledirect</span></font></i><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <i><span style="FONT-STYLE: italic">is a third-party contact centre offering </span></i></span></font><i> <font face="Arial" size="2"> <span style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> customised telecommerce solutions ranging from telesurveys, telesales, customer service, helpdesk and consulting to companies in the financial, IT and telecommunications sectors. The company </span> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> operates a network of four contact centres in Singapore, Malaysia, Thailand and Hong Kong. </span> <span style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> Teledirect s value proposition and key capability that provides them with the competitive edge is  sales acceleration - their ability to deliver more than 100 per cent sales for their clients.</span></font></i><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"><i> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> &nbsp;Teledirect is part of the WPP Group which employs 72,000 people working in 1,700 offices in 104 countries.</span></font></i></p> <p class="MsoNormal" style="TEXT-ALIGN: justify"> <font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font><img height="310" hspace="12" src="images\Singaporegold.bmp" width="536" align="left"><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">&nbsp;&nbsp;&nbsp;</span></font></p> <p class="MsoNormal"><font face="Arial" size="2"> <span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The Teledirect team celebrating at the recent awards ceremony</span></font></div> </td> </tr> <tr valign="top"> <td class="footer">&nbsp;</td> </tr> <tr valign="top"> <td>&nbsp;</td> </tr> <tr valign="top"> <td>&nbsp;</td> </tr> <tr valign="top"> <script language="JavaScript" type="text/javascript" >loadCopyRights();</script> </tr> <tr valign="top"> <td>&nbsp;</td> </tr> <tr valign="top"> <td>&nbsp;</td> </tr> </table></td> <td width="22">&nbsp;</td> </tr> </table></td> <td >&nbsp;</td> </tr> </table> <!-- Start of Code --> <script type="text/javascript" language="javascript"> var sc_project=1726694; var sc_invisible=1; var sc_partition=16; var sc_security="67b7ef95"; </script> <script type="text/javascript" language="javascript" src="http://www.statcounter.com/counter/counter.js"></script><noscript><a href="http://www.statcounter.com/" target="_blank"><img src="http://c17.statcounter.com/counter.php?sc_project=1726694&amp;java=0&amp;security=67b7ef95&amp;invisible=1" alt="stats count" border="0"></a> </noscript> <!-- End of Code --> <script src="http://www.google-analytics.com/urchin.js" type="text/javascript"> </script> <script type="text/javascript"> _uacct = "UA-150370-4"; urchinTracker(); </script> </div> </body> </html>