Why We Are Different: Recruitment & Selection
How does one select the next Sebastien Vettel, Lionel Messi or Michael Jackson for
the call-center business? Through a process more rigorous than American Idol!
Teledirect fully leverages its deep Human Resource experience to establish employee
profiles matching both Teledirect and our client's culture. Standard selection criteria
are mixed with more specific personality traits
required to achieve success. These criteria were established through the analysis
of a comprehensive database of successful employees using an algorithm to determine
qualities that have a high chance of producing sustainable results.
Our search is carried out by our own head hunting team for most of our recruitment
needs. The fact that we do not rely so much on recruitment agencies results in lower
staff turnover and greater selection accuracy.
Our interviewing techniques include scenario based evaluations combined with past
relevant experience questions. All questions and evaluations are computerised and
interviewers are certified before they conduct interviews.
Only the best make it to the selection list. In fact, our selection ratio has historically
been 20 interviewed to 1 starting on payroll.
Our entire business exists and can only prosper if and when we are
able to optimize the selection process.