Why We Are Different
We took a close look at what really made a difference in the success of each project
we had implemented in the past few years and the results were stunning. There were
so many contributing factors and not less than 40 processes used in the running
of our call-centers but four of these, if deployed effectively, would have
the highest impact. We then focused on improving, refining and optimizing these
four key processes.
We started by asking these questions:
How do we understand our client's requirements and recruit the most brilliant resources?
How do we develop and nurture key personnel to equip them with the knowledge needed
for optimal performance?
How do we ensure performance is optimal and focused on our client's objectives in
a competitive manner?
How do we control quality and guarantee consistency and customer satisfaction?