At Teledirect, employing best in breed infrastructure is much more than only hardware and software. It's a complex combination of understanding how technologies interact with People and Processes while delivering powerful analytics.
We operate 5 contact centres in Asia (Singapore, Thailand, Malaysia, Hong Kong and Indonesia), offering 1,500 fully computerised workstations in state-of-the-art premises.
Our data security approach meets the highest international standards.
We work with the following technology providers for optimal performance in terms of systems uptime, reliability and functionality.
TeleSmart is our state-of-the-art Contact Management System. It integrates with PBX and Predictive diallers to provide a seamless user experience and maximized productivity and analytics. TeleSmart provides the following functionality:
- Knowledge base
- Online scripts
- Call-Back Management
- Detailed and thorough reporting
- Automated Case escalation
- Integrated emails
- Multimedia handling e.g. emails, mail, fax, voice, telex, twitter, facebook
- Online quizzes
- Real time Quality Assurance
- Real time Coaching module
- HR integration