06 Oct 2008

Dialling in to Teledirect
When Laurent Junique, the calm and soft-spoken CEO of Singapore-based outsourced call centre Teledirect, left his home in France for Singapore 13 years ago...

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How does one generate sales results while managing the operations of recruiting the right people, managing their performance, motivating and retaining them, data security implications, quality assurance, selecting the right infrastructure and scaling it? These considerations are by no means extensive and the list goes on and on.

It's a fine balancing act that has major implications on your results. One option is to build and fine tune your very own sales operations over time, the other is Teledirect.

More sales, faster is usually at the center stage of our client's initial brief when they come to us. How we meet their needs relies heavily on the implementation of a discipline we call Telecommerce.

Telecommerce leverages on alternative communication touch points (for e.g. telephone, fax, email, web or SMS) to communicate the right information, at the right time, to a customer or prospective customer.

With Teledirect, your sales will be accelerated. We deliver the results and take care of the challenges of continuously investing and managing people, processes and technology. You can focus on what you do best i.e. developing the best products and services for your customers.

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